Last updated: September 17, 2026
By accessing or using the CommOS platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you are agreeing to these Terms for that organisation and represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, do not access or use the Service.
CommOS provides an AI-powered sales operating system that includes AI persona creation, multi-channel outreach (email, voice, WhatsApp, LinkedIn, web chat), pipeline management, and associated tools.
We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at [email protected] of any unauthorised use of your account.
You may not share your login credentials with others outside your authorised team. If your subscription includes multiple seats, each seat must be assigned to an individual user; credential sharing across teams or organisations is not permitted.
We reserve the right to suspend or terminate accounts that violate these Terms.
You agree not to use CommOS to:
Violations may result in immediate account suspension without refund.
Subscriptions. Paid plans are billed monthly or yearly, in advance, in the currency you choose when you subscribe (US dollars or Nigerian naira). Your billing currency cannot be changed during a subscription. Payments are processed by our payment providers. Fees already paid are non-refundable except as required by law or explicitly stated in your subscription plan.
Free trial. New workspaces start with a 14-day free trial. No payment details are needed to start a trial. If the trial ends without a paid plan, the workspace becomes read-only: your data remains available to view and export, and features such as AI replies, outbound messages, calls and automations are paused until you subscribe. We do not delete your data because a trial has ended.
Usage limits. Each plan includes usage limits (for example seats, AI personas, AI messages, voice minutes and lead reveals) as described on our pricing page at commos.io/pricing. Monthly allowances reset each month, including on yearly plans. When you reach a limit, the affected feature is paused until the allowance resets or you change plan, unless overages are enabled.
Overages. The workspace owner, or an administrator they authorise, may enable pay-as-you-go overages and must set a monthly spend cap. Usage above your plan's included amounts is charged at the overage rates published on our pricing page and billed in arrears. Once overage charges for a month reach the spend cap, the affected features are paused until the next month or until the cap is raised.
Changes and cancellation. You may change or cancel your plan at any time. Cancellation takes effect at the end of the current billing period, and you keep access to your plan until then. If you move to a plan with lower limits, usage or resources above the new limits may be paused.
Price changes. We will give you at least 30 days' notice before changing the price of your plan. The new price applies from your next billing period after the notice period ends. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
Existing credits. CommOS no longer sells or uses credits. Any unused credits you purchased under our previous credit-based pricing are converted to credit on your account.
CommOS and its licensors retain all intellectual property rights in the Service, including software, design, trademarks, and documentation.
You retain all ownership of content you upload to the Service (including knowledge base documents, prospect data, and configurations). You grant CommOS a limited licence to process that content solely to provide the Service to you.
Any AI-generated outputs produced by CommOS using your content and configuration remain your intellectual property, subject to applicable laws.
Our collection and use of personal data in connection with the Service is described in our Privacy Policy at commos.io/privacy.
For enterprise customers requiring a Data Processing Agreement (DPA) in connection with GDPR compliance, please contact [email protected].
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COMMOS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES AND SHOULD BE REVIEWED BEFORE EXTERNAL USE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMOS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
For questions about these Terms, contact us at:
CommOS Legal Team
Email: [email protected]